Privacy Policy

Privacy Policy1. Introduction

CRISTINA BV (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or place an order through our online ordering system powered by GloriaFood.

By using our website, you agree to the terms outlined in this Privacy Policy.

Company Details:
Company Name: CRISTINA BV
Owner: Krishna Gurung
VAT Number: BE1020.027.947
Address: Grote Markt 35, 8870 Izegem, Belgium

2. Personal Information (PI)

Personal information refers to any data that can identify you as an individual. This may include:

• Name
• Phone number
• Email address
• Delivery or billing address
• Order details
• Payment-related information (processed by third-party providers)

3. Collection of PI

We may collect personal information when you:

• Place an order through our website
• Contact us through forms or email
• Subscribe to newsletters or promotions
• Interact with our website

Some information may also be collected automatically through cookies and analytics tools.

4. Use of Personal Information

We use your personal information to:

• Process and manage your food orders
• Deliver your order or prepare it for pickup
• Communicate with you regarding your order
• Improve our services and website
• Send updates, promotions, or offers (if you have agreed to receive them)
• Comply with legal obligations

5. Disclosure of Personal Information

We do not sell or rent your personal data.

However, we may share your information with:

• Service providers such as GloriaFood for order processing
• Payment providers to complete transactions
• Legal authorities when required by law

All third parties are required to protect your information and use it only for the intended purpose.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online system can be guaranteed to be 100% secure.

7. Rights and Access

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request data portability

To exercise any of these rights, please contact us using the information provided below.

8. Retention Period

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, including accounting and tax obligations.

9. Sensitive Information

We do not intentionally collect sensitive personal information such as:

• Health data
• Religious beliefs
• Political opinions
• Biometric or genetic data

If such information is accidentally provided, it will not be stored or used.

10. Contacting Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

CRISTINA BV
Grote Markt 35
8870 Izegem, Belgium

Owner: Krishna Gurung
VAT: BE1020.027.947

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal requirements or changes to our services. The latest version will always be available on our website.

12. Additional Information

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices of those external websites.

We encourage users to review the privacy policies of any third-party services they use.